We know that things come up that are out of your control, and you aren’t always aware that you will need to cancel your Active Ability session. So that there is no confusion for our participants, we like to ensure we are clear and upfront with the terms and conditions of our reasonable cancellation policy.

Cancellation Policy:

Cancellation, within 24hrs of a scheduled service, will be charged at 100% of the expected fee. If a client is not present at the scheduled appoitment when their clinician arrives, the service will also be charged at 100% of the expected fee.